Get in Touch with Test Design
At Test Design, we are committed to providing every player with a premium experience — and that includes fast, friendly, and knowledgeable support whenever you need it. Whether you have a question about your account, a bonus, a payment, or anything else, our team is here to help.
24/7 Live Support
Our support team is available 24 hours a day, 7 days a week, so you never have to wait long for an answer. No matter the time of day or night, a real person is ready to assist you.
How to Reach Us
- Live Chat: The quickest way to get help. Click the live chat button available on any page of the site to connect with a support agent instantly.
- Email: For less urgent enquiries or if you need to share documents, you can reach our support team by email. We aim to respond to all email enquiries as promptly as possible.
What We Can Help With
Our support agents are trained to assist with a wide range of topics, including:
- Account registration and verification
- Deposits and withdrawals
- Bonus terms and wagering requirements
- Game queries and technical issues
- Responsible gambling tools and self-exclusion
- VIP programme enquiries
- Weekly cashback queries
Responsible Gambling Support
If you are concerned about your gambling or the gambling of someone you know, please do not hesitate to contact us. We take responsible gambling seriously and can help you set deposit limits, cooling-off periods, or self-exclusion. You may also seek independent support from organisations such as GamCare and BeGambleAware.
Licensing & Regulatory Information
Test Design operates under licence #123456 issued by the UK Gambling Commission (UKGC). If you have a complaint that our support team has been unable to resolve to your satisfaction, you have the right to escalate the matter to the UK Gambling Commission or an approved Alternative Dispute Resolution (ADR) service.
Supported Language
Our support team communicates in English.
Before You Contact Us
You may find an instant answer in our Help Centre. Common topics include:
- Minimum deposit: £10
- Minimum withdrawal: £20
- Withdrawal processing time: 1–3 business days
- Accepted deposit methods: Visa, Mastercard, PayPal, Skrill, Neteller
- Accepted withdrawal methods: Visa, Mastercard, PayPal, Skrill
- Wagering requirement on welcome bonus: 35x
We look forward to hearing from you and ensuring your time at Test Design is enjoyable, safe, and rewarding.
New players only. Min deposit £10. Wagering requirement 35x. T&C apply.